What is a Prep Centre?

Our aim here at Linc Prep is to make running your Amazon business as straightforward as possible. We focus on the inspection, preparation, packing and shipping of your products so you can concentrate on what really matters, saving time and increasing the efficiency of your business.
 

What can you offer?

Full FBA preparation for Amazon sellers, including, but not limited to: 

• Quality inspection and control

• FNSKU labelling

• Boxing, packaging

• Organising shipments to Amazon

• Returns management

• Full service for Private Label products
   

Do you have a minimum amount of units for shipping/selling? 

We want to support you and your business’ growth through every stage of your journey. Unlike other Prep centres, we don’t exclude new or smaller sellers by setting a minimum number of units to use our services.

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Am I tied into a contract long term?

We do not hold you to a set period of time to work with us so there is no obligation, all we ask is that you give us 30 days notice to cancel your contract.

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How do I start?

Fill in the new starter form here and a member of our friendly team will be in touch with you to provide instructions on how to get set up.

 

We also offer to host a 1-2-1 call to ensure full support is given to you. This can be if you have any further questions, concerns or if you need us to tailor our service to meet any specifically complex requirements.

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Where are you based and do I have to be local to use your services?

We’re a UK based FBA Prep Centre located in Lincolnshire (East Midlands). But do not worry, you can use our Prep Centre no matter where you can be based in the world, offering you direct access to the UK market through our services and support.

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How do I contact you or track my progress?

Existing clients will be provided with a customised virtual board to manage their account and track the progress of their orders in preparation for sending. This board contains a chat and comment feature. This function tends to be the client's first line of contact as it's super quick and easy; it’s usually the best way to contact us about any live queries or to respond to updates.

 

Of course, new or existing clients can also reach us on email info@linc-prep.com with any questions.

 

We understand that instant messaging tends to be the most convenient way to reach out but for the occasions where you fancy a chat and would like to speak to us on the phone or via video call, just pop a request into this email with your preferred contact number and a member of our team will be in touch with you.
 

What are your prices and billing?

No secrets here…we are fully transparent and upfront with our pricing. 

 

We charge a monthly subscription fee to cover the admin costs and then have separate packages depending on how many units you send through to us each a month. Monthly packages and banding are very much reactive to how many units you send in. For example, you may start on our Bronze package initially, 0-499 units, but turn around 999 units. In that scenario, you’ll benefit from moving into the Silver pricing package for the following month. 

 

We invoice subscription fees monthly and units weekly and include a copy of your virtual board for that week for your records.

 

We use GoCardless as our payment system and they accept a variety of payment methods including, but not limited to, Visa and Mastercard Debit and Credit, American Express and Diners Club.

 

All our pricing plans and subscription information can be found here.

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What happens after I order my products to you?

Once you order your products with your supplier simply head to your virtual board and input the EAN, ASIN and quantity ordered to create your inventory leaving you to sit back whilst we take care of the rest.

 

As soon as your items land, we check off the quantity ordered, quality check and inspect them before assigning the units to your bay within our warehouse. If there are any discrepancies, we will be in touch with you.

 

Once you have enough inventory to create a shipment, our team will jump into action to pack and prepare your products for shipping.

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How are my products protected?

Your stock is safe with us. We’re situated within a gated estate with full CCTV and our facility is fully insured and secure.

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Do you have any restrictions on items I can send for Prep?

At Linc Prep we ask that you do not send any baby milk or formula based units, illegal weapons and alcohol. We reserve the right to refuse acceptance of delivery of these items. This list is not exhaustive and we reserve the right to refuse any other units we deem unacceptable, at any time.

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What happens if my products arrive damaged from a supplier?

In the event that something is not right, we will notify you through your own virtual board, send you an update and can provide you with our QC log, receipts and images to raise this directly with the supplier. Our team will then act on whatever decision you make, whether that be return to the retailer, back to you or to get rid of the item.

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Do you handle returns?

We understand that your customers may need to return their items and at Linc Prep we work with you to ensure this process is as easy and convenient.

 

Should we receive any returns addressed to you, we enter the information on a new line within your virtual board. You can then tell us how you’d like us to proceed depending on the condition or reason for return.

 

Do you accept pallets?

Yes, we have sufficient space, resources and equipment to handle and manage your pallet deliveries efficiently. We do have some site restrictions meaning that artic lorries are not allowed on site and the delivery company will require a tail lift.
 

Bundling service?

Of course, bundling and multipack Prep is a standard service we offer within our packages.
 

Do you need access to my Seller Central account?

Yes, we will need you to grant us restricted access to view your shipments. This allows us to action Prep your behalf. 

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Upon joining we provide instructions on how to do this ensuring your transition is smooth and seamless.
 

What’s your turnaround time?

We pride ourselves in being super speedy…When you have enough to ship, providing your Seller Central and virtual board are accurately updated, we aim to have your order on its way within 24-48 hours (Mon-Thurs), never exceeding 72 hours. 

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If you have orders arriving on a Friday, we ask that you start the clock from Monday morning.
 

Who creates shipments on Seller Central?

It’s completely up to you, it can be either you or us that creates the shipment within Seller Central. 

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If you create the shipment all you are required to do is to send your labels pdf to us and we will do the rest.

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Can I visit your facility?

Yes, just get in touch with your availability to visit and we will ensure a member of our team is available to meet you.